Privacy Policy

Privacy Policy

Effective Date: September 10, 2025

Last Updated: September 10, 2025

CRS Cell Phone Recycling Solutions, LLC (“CRS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information—especially when you provide your phone number, complete online forms, or interact with our text-messaging (A2P) services.

1. Information We Collect

We collect the following types of information when you interact with CRS:

  • Information You Provide Voluntarily: name, email, address, phone number, IMEI or device details, photos, or other data submitted through our forms or text messages.
  • Automatically Collected Data: website analytics (via Google Analytics), device type, browser, IP address, cookies, and time stamps.
  • Messaging Metadata: message delivery status, reply content, opt-in or opt-out confirmations, and consent records.

2. How We Use Your Information

We use your information to:

  • Respond to missed calls and customer inquiries
  • Send quotes, pickup confirmations, and promotional offers via text message
  • Process transactions and provide customer support
  • Improve website experience and marketing performance (through Google Analytics)
  • Protect against fraud, misuse, or unauthorized access

3. SMS / A2P Messaging Terms

CRS may send you text messages under the program name “CRS Cash for Phones.” By providing your mobile number and opting in, you agree to receive SMS/MMS messages from CRS. Message and data rates may apply. Typical message frequency is 1–3 messages per week.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP, UNSUBSCRIBE, or CANCEL. You will receive one final confirmation message. After that, you will no longer receive messages unless you re-opt in.

Help Instructions

For help, reply HELP to any CRS message or contact us at jay@cellphonerecyclingsolutions.com or (469) 269-2854.

Data Handling for Messaging

Your mobile number and opt-in consent data will not be shared, sold, rented, or leased to third parties or affiliates for marketing purposes. We use GoHighLevel as our messaging and CRM platform to manage consent and message delivery.

4. How We Share Information

We share data only when necessary to operate or improve our services:

  • Service Providers: We may share data with trusted partners such as GoHighLevel (CRM and SMS platform) or analytics vendors like Google Analytics. These providers are contractually bound to protect your data.
  • Legal Obligations: We may disclose information if required by law or to protect our rights or safety.
  • Business Transfers: In the event of a merger or acquisition, your data may transfer to the acquiring entity under the same privacy terms.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy or until you request deletion. Aggregated, non-identifiable data may be kept for analytics and business reporting.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information against loss, misuse, and unauthorized access. While no online system is 100% secure, we continuously monitor and update our practices to maintain data integrity.

7. Website Analytics and Cookies

Our website uses Google Analytics to collect anonymous usage data such as page views, device type, and visitor interactions. This helps us improve our site experience. You can disable cookies in your browser settings if you prefer not to be tracked.

8. CRM Integration

Data submitted through our website forms is securely synced with our GoHighLevel CRM system. This allows our team to follow up on inquiries, generate quotes, and send service updates.

9. Your Rights

You may request to access, correct, or delete your personal information at any time. To exercise your rights, contact us at jay@cellphonerecyclingsolutions.com.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” Material changes may also be communicated via email or SMS notification.

12. Contact Information

CRS Cell Phone Recycling Solutions, LLC
8330 Lyndon B Johnson Fwy, Suite B-749
Dallas, TX 75243
Phone: (469) 269-2854
Email: jay@cellphonerecyclingsolutions.com
Website: https://cellphonerecyclingsolutions.com

13. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to conflict of law principles.